Jobs

Description

 The Tenant Liaison Officer will liaise with tenants and construction staff regarding construction works and tenant needs, to ensure a safe and secure environment, ensuring access is achieved as planned in order to carry out the works.

Key Accountabilities include:

· Dealing with people issues in a positive manner.

· Establishing an effective communications system and organising community events, surgeries, newsletters and residents’ charter

· Ensuring tenants/ residents have a clear understanding of works to occur

· Arranging timely access to the dwellings.

· Ensuring tenant satisfaction is achieved.

· Keeping site team informed and maintaining good relationships with the tenants and construction team.

· Maintain a complaints procedure and deal with disputes and damage claims.

Skills and Capabilities

· Good communication skills

· Good negotiation skills

· Awareness of differing cultural needs of tenants

· Complaints resolution skills