Aftercare Manager

The Company:

Our client is a leading, award-winning main building contractor with a reputation for delivering high-quality projects across schools, commercial buildings, and other key developments. With a strong pipeline of work and a commitment to excellence, they offer genuine long-term career prospects.

The Role:

We are seeking an experienced AfterCare Manager to oversee and manage the defects and aftercare process across multiple projects. This is a critical role in ensuring client satisfaction, maintaining the company’s reputation, and resolving any post-completion issues efficiently.

Key Responsibilities:

• Manage the aftercare process for completed projects, ensuring defects are handled efficiently and professionally.
• Act as the main point of contact for clients, subcontractors, and internal teams regarding post-completion issues.
• Oversee defect resolution and work closely with site teams and trades to ensure timely completion.
• Maintain and update records, ensuring full compliance with contractual and warranty obligations.
• Identify trends in recurring defects and work with project teams to enhance build quality.
• Ensure strong client relationships and uphold the company’s commitment to excellence in aftercare services.

Requirements:

✅ Proven experience in an AfterCare or Defects Manager role, ideally within a main contractor.
✅ Strong knowledge of defects management, post-completion processes, and building warranties.
✅ Ability to problem-solve and coordinate multiple parties to resolve issues efficiently.
✅ Excellent communication skills and a client-focused approach.
✅ Knowledge of construction methods, contracts, and building regulations.

What’s On Offer?

• A secure, long-term career opportunity with a well-respected contractor.
• Competitive salary with excellent benefits.
• Opportunity to work on high-profile projects and contribute to the company’s ongoing success.

If you have the experience and skills to excel in this role, apply today or reach out for a confidential discussion!