Customer Care Manager

About the Role

We are seeking an experienced Customer Care Manager to join a leading Tier 1 building contractor in Cardiff. This is an exciting opportunity to play a key role in ensuring top-tier customer satisfaction across high-profile projects, including schools, commercial buildings, and MOD work.

Key Responsibilities

• Lead and manage the customer care process, ensuring a high level of service is provided.
• Act as the main point of contact for clients, residents, and stakeholders, handling queries and resolving issues effectively.
• Oversee the aftercare process, ensuring any defects or snags are addressed promptly and in line with contractual obligations.
• Work closely with project teams, subcontractors, and site managers to drive quality and continuous improvement.
• Implement and maintain customer care policies and procedures, ensuring compliance with industry standards.
• Produce reports and feedback to senior management on customer satisfaction, trends, and improvements.

What We’re Looking For

Experience in a Customer Care or Aftercare role within the construction industry.
Strong understanding of defects management and post-completion processes.
Excellent communication and problem-solving skills, with a customer-first approach.
Ability to work collaboratively with internal and external stakeholders.
Knowledge of health & safety regulations and compliance within construction.

Why Join Us?

• Work for an award-winning, Tier 1 contractor with a strong reputation for quality and excellence.
• Career progression opportunities within a well-established and growing business.
• Competitive salary and benefits package.
• Be part of a dynamic team delivering high-profile projects across various sector
•  Ready to take the next step? Apply today or contact us for more information!