Senior Account Manager – Facilities Management

East Anglia
Permanent Opportunity
£55,000 – £60,000 Basic Salary
Car Allowance + Performance Bonus

Senior Account Manager Opportunity

Are you an experienced Senior Account Manager, Operations Manager, or Regional Manager within Facilities Management, Contract Cleaning, or another service-led environment?

We’re seeking a commercially focused and relationship-driven professional to take ownership of a key client portfolio across East Anglia. This is an excellent opportunity to join a growing organisation where you’ll have full responsibility for account performance, client retention, operational excellence, and financial delivery.

This is a highly visible leadership role requiring regular travel across multiple sites and close engagement with senior client stakeholders.

What’s On Offer?

• Salary of £55,000 – £60,000
• Car allowance
• Performance-related bonus
• Pension scheme
• 28 days annual leave
• Structured training and development programmes
• Internal mentoring and leadership support
• Regular company events
• Genuine career progression opportunities

The Role

As Senior Account Manager, you will be responsible for the operational, commercial, and financial success of a high-profile client account across East Anglia.

You will lead service delivery across multiple locations, ensuring contractual compliance, client satisfaction, and financial performance while driving continuous improvement and long-term account growth.

Key Responsibilities

Your Responsibilities Will Include:

• Taking full ownership of account performance, profitability, service delivery, and client satisfaction
• Building and maintaining strong relationships with senior client stakeholders
• Ensuring contractual compliance and delivery against agreed KPIs and SLAs
• Managing account budgets, P&L performance, and financial targets
• Identifying opportunities to improve profitability, efficiency, and service quality
• Leading multidisciplinary operational teams across multiple locations
• Managing risk, resolving operational challenges, and implementing corrective actions
• Conducting regular site visits to maintain service standards and client engagement
• Supporting account growth, retention, and the development of long-term client partnerships
• Driving continuous improvement initiatives to enhance operational performance

About You

We’re looking for a commercially minded and results-driven Facilities Management professional with a proven track record of managing complex client relationships and delivering operational excellence.

Essential Skills & Experience

• Proven experience as a Senior Account Manager, Regional Manager, Operations Manager, or similar leadership role within Soft Services Facilities Management
• Strong experience managing large and complex client accounts
• Demonstrable experience of P&L ownership and commercial decision-making
• Track record of delivering against KPIs, SLAs, and contractual obligations
• Strong leadership skills with the ability to motivate, coach, and develop teams
• Excellent stakeholder management and relationship-building capabilities
• Strong analytical, financial, and problem-solving skills
• Full UK Driving Licence
• Willingness to travel extensively throughout East Anglia

Desirable Experience

• Contract Cleaning
• Soft Services Facilities Management
• Multi-site account management
• Commercial property environments
• Public sector or corporate client portfolios
• Budget management and strategic account planning

Ideal Backgrounds

We welcome applications from professionals currently working as:

• Senior Account Manager
• Account Manager
• Regional Operations Manager
• Operations Manager
• Regional Manager
• Contract Manager
• Soft Services Manager
• Facilities Manager

Experience within the Facilities Management, Contract Cleaning, Soft Services, or related service-led sectors will be highly advantageous.

Why Apply?

This is an excellent opportunity to join a growing and ambitious organisation where you can make a genuine impact.

You’ll have the autonomy to shape account strategy, influence business performance, and build long-term client relationships, while being supported by an experienced leadership team committed to your professional development and career progression.

Apply Today

If you’re a commercially focused Facilities Management professional looking for your next leadership challenge, we’d love to hear from you.

Apply today with your updated CV for a confidential discussion.