Tenant Liaison Officer

Location: Exeter
Salary: £30,000 per annum
Employment Type: Permanent

Overview

Sphere Solutions are working with a well-established regional construction contractor to recruit an experienced Tenant Liaison Officer to support a planned residential refurbishment project in Exeter.

The successful candidate will ideally be available to start in January, allowing time to become familiar with the company’s systems, processes, and procedures ahead of the project commencing on site.

Key Responsibilities

• Act as the main point of contact for tenants throughout the refurbishment programme.
• Liaise closely with the Site Manager, contractors, and local housing association.
• Arrange and coordinate access to properties to facilitate the delivery of planned works.
• Keep residents informed of upcoming works, project progress, and any potential disruption.
• Prepare and distribute resident communications, including newsletters, information leaflets, and project updates.
• Respond to tenant enquiries, concerns, and complaints, ensuring issues are dealt with professionally and promptly.
• Coordinate property surveys, inspections, and contractor visits.
• Assist with property handovers and ensure relevant procedures are followed.
• Hold and manage site keys where required, ensuring appropriate access arrangements are maintained.
• Support the Site Manager with the day-to-day coordination of tenant-related matters.

About You

• Previous experience working as a TLO/RLO within the construction, refurbishment, or social housing sector.
• Experience working on occupied residential developments or planned maintenance programmes.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents and stakeholders.
• The confidence to handle tenant queries, complaints, and potentially challenging situations professionally.
• A satisfactory DBS check will be required for this position.

The Opportunity

• Salary: £30,000 per annum
• Location: Site-based position in Exeter
• Company: Opportunity to join an established regional construction contractor
• Project Scope: Involvement in a 25-week planned refurbishment programme
• Start Date: January start, with an opportunity to familiarise yourself with company systems and procedures ahead of